Complaints Procedure

Not happy with our service or partner service?

We're Sorry If That's The Case. Here's What To Do

If you are unsatisfied with any part of the services we provide, we ask you to contact our customer support at the contacts listed on the Web site. You can call us or create a ticket through the feedback form. Don’t worry, we will do our best to resolve your problems.

How can I make a formal complaint?

If you feel our service has not met expectations and you have not been able to resolve the issue you have been experiencing, you can make a formal complaint to info@almate.eu Please ensure you use the heading of “Customer Complaint” and provide full contact details so that it can be investigated properly.

I have made a complaint, what happens next?

Once we receive your complaint we will confirm receipt within 4 hours of our working day. Our complaint handling team will look thoroughly into all of the concerns raised and a will respond in full within 5 working days.